You can delete your zefesta account at any time. This applies to customer and vendor accounts.
How to delete your account
In the app
- Open zefesta and sign in.
- Go to Profile and tap Delete account.
- Type DELETE and confirm.
Without the app
Email support@zefesta.com from the email address on your account, with the subject "Delete my account". We will confirm and delete your account within 30 days.
What is deleted
- Your name, phone number, email address and sign-in.
- Your photos (vendor logos and service photos).
- Messages you wrote.
- Any event you were still planning.
- Requests and bookings that are still open or upcoming are cancelled, and the other side is told.
What we keep, and why
- Past bookings, payments and receipts, without your personal details, because we are required to keep financial records (in Canada, generally for six years).
- For vendors, your business name stays on past bookings and receipts.
Bookings and refunds
If you have upcoming bookings, they are cancelled when you delete your account. Refunds for money already paid follow the cancellation rules in our Terms of Service. Our team will contact you if a refund is due, so it is best to sort out upcoming bookings before you delete.
How long it takes
- Deleting in the app takes effect immediately.
- Requests by email are completed within 30 days.
- Deleted information can remain in secure backups for a short period before it is overwritten.
Deleting some information without deleting your account
You can change your name, phone number and email in the app under Profile. Vendors can remove their photos and services at any time. To ask for anything else to be removed, email support@zefesta.com.
See our Privacy Policy for everything we collect and why.